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AI Voice &
Workflow Automation

Answer Every Lead Instantly. Automate the Work That's Eating Your Team's Time.

We integrate AI voice agents, workflow automations, and intelligent intake systems into your business operations — so leads get answered 24/7, intake information is captured automatically, and your team focuses on high-value work instead of repetitive tasks.

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What's Included
Everything Built,
Managed & Optimized For You
→AI voice agent for inbound call handling (24/7 availability)
→Custom AI script trained on your services, pricing, and FAQs
→Missed call AI text-back with conversational follow-up
→AI-powered lead intake and qualification form processing
→Automated appointment scheduling via AI conversation
→Workflow automation for internal task routing and handoff
→CRM integration for all AI-captured lead data
→Call recording, transcription, and summary reporting
→A/B testing of AI scripts for conversion optimization
→Monthly performance review and script improvement
Our Process

How We Execute
This For Your Business

01
Discovery & Mapping
We document every inbound touchpoint — calls, forms, DMs, after-hours inquiries — and map the ideal AI response for each scenario before building anything.
02
Script & Training
We write the AI conversation scripts, train the voice agent on your specific services, pricing ranges, FAQs, and objection responses — in your brand's tone and voice.
03
Build & Integrate
We deploy the AI agent, connect it to your phone system, wire it to your CRM, and configure all downstream automations — appointment booking, notification alerts, pipeline updates.
04
Test & Refine
We run end-to-end call simulations, test edge cases, and listen to real call recordings in the first two weeks to catch any gaps in the AI's handling before they cost you leads.
05
Monitor & Improve
We review call transcripts, booking rates, and AI performance monthly — refining scripts based on the actual questions and objections your real prospects are raising.
Real Case Study
Client Success Story

How an Orlando Specialty Contractor Went from Missing 40% of After-Hours Calls to Answering 100% of All Calls — and Increased Appointments by 40%

The Client
FastFix Garage Door & Gate Services
Industry: Residential Garage Door Repair, Installation & Gate Automation
Location: Orlando, FL
Business Size: 9-person team, $1.8M annual revenue
Timeline: AI system deployed in 10 days; results measured over 60 days
100%
Calls Answered (24/7)
40%
More Appointments Booked
61%
AI Form Completion Rate
<15min
After-Hours Lead Response
The Situation
FastFix operates in a business where speed wins. When a garage door breaks, homeowners want a tech there the same day — and they'll call 3–4 companies and book with whoever responds first. The owner had known for a long time that they were losing jobs to competitors because of missed calls and slow responses. The audit we ran confirmed it:
  • →Internal call tracking showed 38–42% of after-hours calls (6pm–8am) went to voicemail — and only 11% of voicemails resulted in a callback within 2 hours
  • →Web form leads had an average 3.2-hour first-response time during business hours and zero response on weekends
  • →Staff were spending 2.1 hours per day on repetitive intake calls — all information that could be collected automatically
  • →The owner personally handled all weekend dispatch, consuming 6–8 hours every weekend
  • →No AI or automation of any kind — every touchpoint required a human
What We Built
We deployed a 3-part AI system over 10 days: an AI voice agent, a web lead intake automation, and an internal workflow routing system. Here's exactly what we built:
  • →Deployed an AI voice agent (custom ElevenLabs + Vapi integration) trained on FastFix's full service menu, pricing, service area zip codes, and FAQs — available 24/7 on their main business number
  • →The AI handled: greeting callers, capturing name/address/door type/issue description, providing rough pricing ranges, and offering to book a technician — passing fully qualified leads directly to CRM
  • →Configured missed call text-back: any call not answered within 15 seconds triggered an automatic SMS to capture the lead
  • →Built a web form AI intake: the contact form was replaced with a conversational intake widget — prospects answered 5 questions via SMS-style interface, resulting in 40% more form completions
  • →Created internal workflow automations: when a lead was captured, an automatic Slack notification fired to the on-call tech with lead details and estimated job type — replacing owner's manual dispatch role on weekends
  • →Set up call transcription and daily summary email — every AI-handled call summarized and sent to the owner each morning
The Outcome
In the first 30 days, the AI voice agent handled 241 inbound calls — 94 of which were outside business hours that would have previously gone to voicemail and been lost. Of those 94 after-hours calls, 61 resulted in booked appointments directly through the AI (65% booking rate). The web form AI intake increased form completion rate from 22% to 61% — a 2.8× improvement. Weekend dispatch time for the owner dropped from 6–8 hours to under 30 minutes. Total appointments increased 40% in the first 60 days on the same ad spend and traffic volume.

"We were literally losing $15,000–$20,000 a month in jobs because nobody was answering the phone at night or on weekends. The AI system BGG built handles everything now — books appointments, collects job info, and sends me a summary in the morning. My weekends are finally mine again."

— Carlos V., Owner — FastFix Garage Door & Gate Services, Orlando FL
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